Frequently Asked Questions
Everything you need to know about our mattresses, furniture, and delivery process.
How are Zinus mattresses shipped to my door?
Our mattresses are compressed using patented technology and rolled into one compact box. This allows for easy delivery and setup in any room of your home.
How long does it take for a mattress to fully expand?
Most of our mattresses take 48 to 72 hours to fully expand to their original shape, though you can generally sleep on them within the first 24 hours.
What is your return policy and trial period?
We offer a 100-night trial period. If you are not completely satisfied with your purchase, you can return it within 100 days for a full refund.
Do I need a box spring for my Zinus bed frame?
No, most Zinus bed frames and platform beds are designed with sturdy wooden or steel slats to support your mattress directly without the need for a box spring.
What kind of warranty comes with Zinus products?
We provide a 10-year limited warranty on our mattresses and a 5-year limited warranty on our furniture frames to protect against manufacturing defects.
Are the materials used in your mattresses safe?
Yes, all Zinus mattresses use CertiPUR-US certified foam, meaning they are made without phthalates, flame retardants, or heavy metals, and have low VOC emissions for indoor air quality.