Returns & Exchanges
We want you to love your Zinus products, which is why we offer a 100-day trial period to ensure your new furniture is the perfect fit for your home. If you are not completely satisfied, you can return your item in its original packaging for a full refund within the eligibility window.
Initiate Your Request
Visit our online returns portal with your order number and email address to start the process within 100 days of delivery.
Prepare the Package
Carefully disassemble your furniture and place all components, hardware, and instructions back into the original shipping boxes.
Schedule a Pickup
Once your return is authorized, we will provide a prepaid shipping label or coordinate a specialized carrier pickup for larger mattress items.
Receive Your Refund
After our warehouse inspects the returned item, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing